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Studio Access Help

If you’re at the studio and unable to open the door with the Kisi app, call the Pronto helpline on: ‭0426 378 677‬ (or 0478 629 172 before 8am).

And, so you’re never locked out again, please keep this page open on your phone and action the steps below later today.

Have a great class!

The Pronto Team x

Kisi Setup Instructions

As the studio is unstaffed, we use the Kisi app to enable you to both access the studio and check-in to your class.

To make sure it works for you (and you’re never locked out), please follow these setup steps.

(Note: if you have just signed up to a Pronto membership, please wait 1-hour before setting up Kisi.)  

1. If you haven’t already done so, download the Kisi app here:

app store

google play

2. Open the app and tap “Add Account”.

3. Enter your email (the one associated with your Pronto membership) and tap “Continue” and you’ll be prompted that a “Sign-In Link” has been emailed to you.

4. Open the email inbox on your phone (essential), look for an email from “Kisi” and click the link titled, “Pronto Pilates (domain: pronto)” and this will return you to the Kisi app.

5. Create your Kisi account by entering a password of your choice and then check the Terms and Conditions.

6. Tap “Create Account” and you’ll see a message confirming that your account has been created for Pronto Pilates.

7. Tap “Sign In” and then tap the lock icon that looks like this:

app store
8. Tap “Continue” and then, if prompted about location services, tap “Don’t Allow”.

9. Tap “Continue” for enable notifications.

10. Tap “Continue” on unlock without opening the app.

Well done, you’re all set!

Now, when you arrive at the studio, there’s no need to open the Kisi app.

Simply wave your mobile phone by the black sensor. A green light is activated and then push to open the door. (If this doesn’t work, open the Kisi app, tap the Pronto Pilates image and tap the lock icon while holding your phone near the black sensor.)

Any questions or feedback, please email:

PS. If you have an Apple watch, you can enable Kisi to open the door by waving your watch in front of the sensor.